Howell Griffiths Solicitors are committed to providing a high-quality legal service to all our clients.
When something goes wrong, we need to know about it and deal with it promptly and efficiently to help us check the quality of our service, improve our standards and maintain our outstanding reputation.
If you have a complaint
Please get in touch with the person handling your matter. Their details will be on your original engagement letter. We are happy to deal with your complaint by phone in the first instance or by letter or email, as you prefer. Please contact our Managing Director Jennifer Howell if you wish to address your concern with someone in addition to the person handling your matter.
Our complaints procedure is summarized in our Client Care Letter and set out in full in our Terms of Business. A copy of our current Terms of Business can be viewed on our Terms of Business page. Alternatively, you may request a copy of the Terms of Business from the person working on your case or our Client Care Team.
What happens next?
What to do if we cannot resolve your complaint
The Legal Ombudsman can help if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Should you have an issue with our fees, you may have the right to apply for an assessment under Part III of The Solicitors Act 1974. Do note that the Legal Ombudsman may not investigate a complaint about our fees where you have already made a request to the court for an assessment.
Managing Director Jennifer Howell at Winnington Hall, Winnington, Northwich, Cheshire CW8 4DU
01606 212 291 or email at email@example.com
Legal Ombudsman: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
0300 555 0333 or email at firstname.lastname@example.org